Last Updated: July 16, 2026

At Tanique Gifts, every product is carefully handcrafted with attention to detail. Customer satisfaction is important to us, and this Refund & Return Policy explains the circumstances under which returns, replacements, and refunds are accepted.

By placing an order on https://taniquegifts.com, you agree to this policy.

1. Eligibility for Returns

You may request a return or replacement if:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong item.
• The product is significantly different from the item ordered.

To be eligible, you must notify us within 48 hours of receiving your order.

2. Non-Returnable Items

Due to the nature of our products, we do not accept returns or refunds for:

• Personalized or customized products.
• Handmade items with minor variations in color, texture, size, or finish.
• Products damaged due to misuse, negligence, or improper handling.
• Items returned without prior approval.
• Products that have been used, altered, or are not in their original condition.

Minor variations are a natural characteristic of handmade products and are not considered defects.

3. Return Request Process

To request a return or replacement:

1. Contact us within 48 hours of delivery.
2. Provide your order number.
3. Include clear photographs or videos showing the issue.
4. Wait for our review and return instructions before sending the item back.

Returns sent without prior authorization may not be accepted.

4. Return Shipping

If the return is approved because:

• the wrong item was shipped,
• the product arrived damaged, or
• the product is defective,

Tanique Gifts may cover the return shipping costs or provide an appropriate solution.

If the return is due to any other reason, the customer may be responsible for return shipping charges.

5. Refunds

Once the returned product is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests are subject to product availability.

If the original item is unavailable, we may offer:

• A similar replacement product, or
• A full or partial refund, where applicable.

7. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once production of a personalized or handmade item has begun, or the order has been dispatched, cancellation requests may not be accepted.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us for assistance.

9. Damaged Packages

If your order arrives visibly damaged:

• Take photographs of the package before opening it.
• Keep all original packaging materials.
• Contact us as soon as possible with your order number and supporting photographs.

This helps us investigate the issue with the shipping carrier.

10. Handmade Product Disclaimer

Because every product is handmade, slight differences in:

• Color
• Texture
• Pattern
• Shape
• Finish
• Measurements

are normal and make each item unique. These natural variations are not considered manufacturing defects and are not eligible for refunds or returns.

11. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us through the contact information available on our website.

Website: https://taniquegifts.com

Gmail:ytanvi664gmail-com

Thank you for choosing Tanique Gifts. We appreciate your trust and are committed to providing beautiful handcrafted gifts and excellent customer service.